Shipping policy

Shipping Policy

Last Updated: October 5, 2026

We are committed to providing a reliable and smooth shipping experience for every customer. Please review the information below regarding order processing, shipping, tracking, delays, and lost packages.

1. Order Processing

All orders are processed and prepared for shipment within 1 business day after payment has been successfully received and confirmed.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

2. Shipping Time

Delivery times vary depending on the shipping method selected, your shipping destination, and the carrier handling your package.

Estimated delivery times, when available, will be displayed during checkout.

Please note that estimated delivery dates are not guaranteed and may be affected by circumstances outside our control.

3. Tracking Information

Once your order has been shipped, tracking information will be sent to the email address provided at checkout, when tracking is available.

Please allow 24–48 hours for tracking information to become active after the package has been accepted by the carrier.

4. Shipping Delays

We make every reasonable effort to ship orders within the stated processing time. However, delivery delays may occur due to circumstances beyond our control, including:

Severe weather
Carrier delays or service interruptions
Holidays and high shipping volumes
Customs processing
Incorrect or incomplete shipping information
Other unforeseen circumstances

We are not responsible for delays that occur after an order has been transferred to the shipping carrier.

5. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If your package appears to be lost or has not received a tracking update for an extended period, please contact us with your order number and tracking information. We will assist you in determining the appropriate next steps with the shipping carrier.

Please note that we cannot guarantee replacement or reimbursement for packages that are confirmed as delivered by the carrier.

6. Incorrect Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order needs to be reshipped.